Each of Little Black Duck Design's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding set up fees and overages*.
For web hosting contracts of three months or less, the full contract amount less any set up fees and overages will be refunded if Little Black Duck Design is notified within the first 30 days following activation. No refund is available after the 30th day.
For web hosting contracts longer than 3 months, a refund equal to one-half of the contract amount less any set up fees and overages will be given if Little Black Duck Design is notified prior to the first day of the second half of the contract term. For example, on a 12 month contract Little Black Duck Design must receive the notice of cancellation prior to the first day of the seventh month of the contract. No refunds will be given once the second half of the contract term has begun.
All cancellations must be received in writing as per the deadlines indicated; regular mail, email and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
*Set up fees are refundable for the following reasons only: (1) the account order is cancelled prior to activation; or (2) the domain name was unavailable. Overages apply to additional services, such as disk space, pop accounts, etc.
please see our terms and conditions